A complete range of solutions for Institutional Customers
At the turn of the century, automotive telematics was believed to be a rapidly expanding market for the car industry,
Auto manufacturers made considerable investments in telematics, hoping for increased revenues from equipment and service sales, resulting in improved profit margins and higher growth in their already tough business climate.
This was not the case, telematics proved to be a much more complex and difficult business than believed...
...Furthermore, the automotive telematics business is also affected by public regulations and initiatives. A clear example is the introduction of eCall in various markets by 2010, with many other initiatives on the way. Public regulations and upcoming standardization will create a volume market for basic hardware, driving costs down. Telematics will no longer be dedicated to the premium car segment. Lower segment cars will also profit from most of the new services. The new telematics mass market is just beginning.
The traditional in-house competencies of the car manufacturers, development and marketing, are no longer sufficient for creating a new mass-market business.
Cooperation and partnerships with third parties are of the utmost importance for reaching the given targets.
In particular, the need for highly skilled service providers emerges clearly.
The main tasks for the service provider is to connect the telematics system to the service network, deliver the service content, and support the car manufacturer in tasks such as billing and customer relations management.
Altea, a leading global service provider, offers partnerships with car manufacturers for delivering services such as:
- Secure Operating Centers or web-based
- Anti -Theft services
- After-Theft services
Vehicle tracking for insurance purposes
Remote vehicle control
Covert Call (silent panic)
Customer Relationship Management
Altea’s core asset is its worldwide network of proprietary and multi-lingual Secure Operating Centers. These deliver high value-added services to car, truck and heavy equipment manufacturers, insurance companies, fleet managers, public authorities/municipalities and specifically-tailored high-tech solutions wherever required.
- eCall management
- post-eCall management
One sole solution provider worldwide means better strategy implementation, one partner, one culture and many locations.
Advantages deriving from having a unique, global service partner include:
Altea is committed to enriching its corporate partners’ brands.
- One central contract
- Optimal service coordination between partner and Altea
- Unique pricing model
- Continuity of technology and protocols for all locations
- New services seamlessly developed and transferred to all Countries
- Proprietary Secure Operating Centers, no intermediaries
- New services centrally designed and developed
- Central database
- Central Maps management
The high value-added services delivered will contribute significantly to boosting customer loyalty.
Altea offers maximum flexibility and assists car manufacturers reach their goals in this fast developing telematics mass market.
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